mediation suite

The most awarded
ODR Platform.

Mediation is a delicate balance incorporating legal and psychological understanding, interpersonal skill and ultimate neutrality. A neutral’s role can be supported by technology but cannot be replaced. Immediation’s Mediation Support Suite was designed with deep understanding of your role, your needs and everyone’s desired outcome. Immediation is a truly holistic digitization of the process you currently follow. Importantly, our platform captures analytics along the journey and delivers insights at the conclusion of each matter that help power future decisions.

Enquiry management

Enquiries collected by the platform can be vetted prior to accepting the case. Conditional logic can be set to the intake workflow.

Payment management

Platform provides ability to accept, hold and manage payments for neutrals or other charges.

Schedule management

Offers view of neutral’s availability on the site and book time as needed. Can be part of the enquiry process or separate.

Case management

Single Source of Truth for the case; a central place to manage all cases and track workload. Record time (if desired) and generate invoices to be sent to appropriate parties. Integration with your accounting system/software for invoices, reconciliation, etc.

Experience management

Maintain ‘bio’ and experience/background, capture representative matters for use as part of bio or prospect presentation as demonstration of suitability for a particular matter.

Virtual mediation

Role-based access; platform knows each party and their role – allowing them to view/interact only with the pieces & parties they are meant to. Neutral (or designated operator) maintains control over parties and security. Main room recording (optional), evidence display, party and counsel rooms provided for easy collaboration with chat and whiteboards integrated.


Matter reporting delivered either through the platform or via existing solutions such as Tableau and PowerBI.


Immediation easily integrates with your existing technologies to provide a single, streamlined user interface, while driving efficiency in the overall process through the transfer of appropriate data to the other systems.

Ask for a demonstration.

Free yourself from technology and administration constraints, perform at your best.