Complaints management and resolution systems for organizations.
The service includes:
Immediation technology
Cutting edge technology that takes the hassle out of managing complaints and disputes processes, from inception on your website through to resolution.
Anonymous communication
Immediations's integration with Whispli enables fully anonymized complaints to be made, and whisteblowing concerns may be raised in confidence.
Triage
Our triage team are efficient and effective, providing quick access to relevant information. Empathetic listeners at heart, drawing upon years of experience in mediation, arbitration and legal proceedings.
Early facilitation
If appropriate, Immediation will commence the early facilitation process which prepares all parties for negotiation and details the conduct when proceeding with negotiations.
Dispute resolution
With Immediation, your organization has access to the most comprehensive Global Panel of online dispute resolution experts. Including panelists with many years of experience in community and high performance sports mediation.
Guidelines
A detailed, curated and iterated set of guidelines are provisioned as a working template or adapted for various use cases. Guidelines also include a quick guide information pack as a user friendly alternative.
Protocols
The protocol documentation includes (and is not limited to) the scope of the service, investigations, witness and respondent interviews and report analysis.
Free yourself from technology and administration constraints, perform at your best.
REQUIREMENTS