Cutting edge technology that takes the hassle out of managing complaints and disputes processes, from inception on your website through to resolution.
Immediations's integration with Whispli enables fully anonymised complaints to be made, and whisteblowing concerns may be raised in confidence.
Our triage team are efficient and effective, providing quick access to relevant information. Empathetic listeners at heart, drawing upon years of experience in mediation, arbitration and legal proceedings.
If appropriate, Immediation will commence the early facilitation process which prepares all parties for negotiation and details the conduct when proceeding with negotiations.
With Immediation, your organisation has access to the most comprehensive Global Panel of online dispute resolution experts. Including panelists with many years of experience in community and high performance sports mediation.
A detailed, curated and iterated set of guidelines are provisioned as a working template or adapted for various use cases. Guidelines also include a quick guide information pack as a user friendly alternative.
The protocol documentation includes (and is not limited to) the scope of the service, investigations, witness and respondent interviews and report analysis.
Video conference mimics physical mediation experience; ensuring that the mediator has control over the participants in the room and can move them around as required; without making mistakes which cause privacy concerns; mediation is not recorded by design.
Judges, associates or arbitrators have complete control over the proceedings. They manage the audio, video and chat of participants and ensure that no-one moves around without permission. The authority and presence of the judicial officer or arbitrator is thereby preserved.
Ensure the security; privacy and confidentiality of your cases; uphold your ethical obligations; no zoom bombing.
Ensure the security and privacy of your home; present a professional image.
Ensures that the witness cannot see documents and materials uploaded so that their testimony is protected.
Cases are set up so that you can easily hold preliminary conferences in the same place; no need to spend time setting up other systems.
Enables automated video recording of hearings and arbitrations (main room only).
For when you don't want to set up a confidential legal case, quickly create a conference link that can be shared broadly.
Platform configures legal party (or client-lawyer teams) to be moved in and out of rooms seamlessly without making a mistake and putting wrong person in wrong room; it also understands multi-party matters with multiple plaintiffs and multiple defendants.
Messages can penetrate private rooms ensuring you can communicate easily when someone is in a private room; chat remains even if you leave room and come back.
Party chat will ensure that legal parties (client-lawyer teams) can easily and seamlessly communicate making sure that by design no mistake can be made; enable lawyers to communicate with counsel/attorneys making submissions without using alternative methods of communication.
Brainstorm and create issues lists easily; all of the parties can annotate the whiteboard for convenience during meetings; mimics real life mediation.
Enables administrators to dial out to participants with one click; in particular useful where there are low bandwidth issues or inability for people to access (e.g. low socio economic bracket).
Screensharing functionality can be configured as required in terms of access to participants. Desktop devices are recommended for an optimal experience.
Enables courts and tribunals to provide open justice; with the judicial officer in control of a seamless livestream link. Also useful for large arbitrations where there are extended viewers who do not need to be in the arbitration room. No need for fiddly set up; automatically available for hearings or arbitrations.
Single invitation for each user, reduces security risk; can require multi-factor authentication.
Matter is set up with legal party teams pre-determined; enables correct terminology to be used and also enhanced security; select matter type.
Dashboard enables all participants in the matter eg legal teams to view all of their matters and to upload documents in advance for complete control and minimum stress.
Enables the judicial officer or neutral party to control evidence that has been uploaded; have it annotated and saved as evidence; ensure that only the right people see the right materials and documents.
Ensure that only invited participants are present; and that legal party teams are correctly set up. Ensure ease of access for participants.
Ensure ease of access for others.
Value for money.
Enables the clients and lawyer teams to seamlessly share documents between themselves privately either before or during a matter and also share them with the other side; can organise themselves in advance; documents can be put into folders for superior organisation.
All of the materials required are centralised in one place rather than needing to use multiple platforms.
Pass the pen co-drafting allows the lawyers to feel at home; to be able to draft and finalize documents during the video conference; able to co-draft without losing formatting of the document, without leaving the security of the encrypted environment; drafting remains even if you leave the conference.
Enables speedy resolution for matters during the mediation and avoids the back and forth of documents following a matter; get the case done and dusted then and there.
Judges, registrars and arbitratrors can co-draft with counsel inside the case, reducing the need for correspondence outside of the proceeding; sealed orders can be made available inside the matter to reduce the need for correspondence between associates and legal counsel.
Enables documents that have been uploaded to be commented on and saved down again; enables the mimicking of the witness annotating a document during testimony.
Seamlessly finalize and sign documents during the matter; including with people who are not in the room; ensure that the execution clauses are complete and accurate for binding agreements; make sure that you don't lose the deal once you leave the video conference.
Allow self-represented litigants to complete and sign documents; knowing that they are not adversely affected by not having legal representation; can easily follow the creation of the settlement agreement; makes the process easier and safer for lawyers who may not be litigators; enabling them to retain control of more cases.
READY TO HELP
Immediation utilizes the depth of expertise within the legal profession to assist in the resolution of appropriate disputes. Our experts include former senior judges; among them are the former Chief Justices of Victoria and Western Australia.