For dispute resolution organizations, corporates, government agencies and more, we have your dispute resolution and complaint handling needs in hand. Reduce costs and streamline your processes, by configuring our mediation and arbitration modules, workflows and complaint management systems. We can also combine our customized technology with curated panels of mediators and arbitrators for integrated, end-to-end dispute resolution systems. Dispute Lifecycle Management™ for today's changing world.
Video conference mimics physical mediation experience; ensuring that the mediator has control over the participants in the room and can move them around as required; without making mistakes which cause privacy concerns; mediation is not recorded by design.
Digital hearing room
Judges, associates or arbitrators have complete control over the proceedings. They manage the audio, video and chat of participants and ensure that no-one moves around without permission. The authority and presence of the judicial officer or arbitrator is thereby preserved.
Secure encrypted video
Ensures the security, privacy and confidentiality of your cases; upholds ethical obligations and guarantees no 'zoom bombing'.
Ensure the security and privacy of your home and presents a professional image.
Witness access control
Ensures that the witness cannot see documents and materials uploaded so that their testimony is protected.
Cases are set up so that you can easily hold preliminary conferences in the same place; no need to spend time setting up other systems.
Enables automated video recording of hearings and arbitrations (main room only).
For when you don't want to set up a confidential legal case, quickly create a conference link that can be shared broadly.
Advanced private rooms
Platform configures legal party (or client-lawyer teams) to be moved in and out of rooms seamlessly without making a mistake and putting wrong person in wrong room; it also understands multi-party matters with multiple plaintiffs and multiple defendants.
Public and private chat
Messages can penetrate private rooms ensuring you can communicate easily when someone is in a private room; chat remains even if you leave room and come back.
Party chat will ensure that legal parties (client-lawyer teams) can easily and seamlessly communicate making sure that by design no mistake can be made; enable solicitors to communicate with counsel/attorneys making submissions without using alternative methods of communication.
Brainstorm and create issues lists easily; all of the parties can annotate the whiteboard for convenience during meetings; mimics real life mediation.
Screensharing functionality can be configured as required in terms of access to participants. Desktop devices are recommended for an optimal experience.
Enables administrators to dial out to participants with one click; in particular useful where there are low bandwidth issues or inability for people to access (e.g. low socio economic bracket).
Enables courts and tribunals to provide open justice; with the judicial officer in control of a seamless livestream link. Also useful for large arbitrations where there are extended viewers who do not need to be in the arbitration room. No need for fiddly set up; automatically available for hearings or arbitrations.
Single invitation for each user, reduces security risk; can require multi-factor authentication.
Matter set up
Matter is set up with legal party teams pre-determined; enables correct terminology to be used and also enhanced security; select matter type.
Dashboard and document preload
Dashboard enables all participants in the matter eg legal teams to view all of their matters and to upload documents in advance for complete control and minimum stress.
Enables the judicial officer or neutral party to control evidence that has been uploaded; have it annotated and saved as evidence; ensure that only the right people see the right materials and documents.
Individualised access links
Ensure that only invited participants are present; and that legal party teams are correctly set up. Ensure ease of access for participants.
Free access for participants
Ensure ease of access for others.
Create unlimited matters
Value for money.
Document upload and sharing
Enables the clients and lawyer teams to seamlessly share documents between themselves privately either before or during a matter and also share them with the other side; can organise themselves in advance; documents can be put into folders for superior organisation.
Court book or Tribunal book
All of the materials required are centralised in one place rather than needing to use multiple platforms.
Pass the pen co-drafting allows the lawyers to feel at home; to be able to draft and finalise documents during the video conference; able to co-draft without losing formatting of the document, without leaving the security of the encrypted environment; drafting remains even if you leave the conference.
Settlement agreement drafting
Enables speedy resolution for matters during the mediation and avoids the back and forth of documents following a matter; get the case done and dusted then and there.
Drafting of orders
Judges, registrars and arbitratrors can co-draft with counsel inside the case, reducing the need for correspondence outside of the proceeding; sealed orders can be made available inside the matter to reduce the need for correspondence between associates and legal counsel.
Enables documents that have been uploaded to be commented on and saved down again; enables the mimicking of the witness annotating a document during testimony.
Encrypted e-signing with customisable execution clauses
Seamlessly finalise and sign documents during the matter; including with people who are not in the room; ensure that the execution clauses are complete and accurate for binding agreements; make sure that you don't lose the deal once you leave the video conference.
Templated settlement agreements
Allow self-represented litigants to complete and sign documents; knowing that they are not adversely affected by not having legal representation; can easily follow the creation of the settlement agreement; makes the process easier and safer for lawyers who may not be litigators; enabling them to retain control of more cases.
customiZed ODR systems
Optional ODR modules.
Configure our mediation module, arbitration module and complaints module to suit your organization's use case, branding and workflows.
Make data driven decisions using Immediation's ODR module analytics. Gain valuable information on team usage, client uptake, session insights and a wide range of in-matter metrics.
Matter scheduling tools
Reduces administrative burden; enabling cases to be scheduled and video conferences to be held at times that suit all parties.
Document exchange with panel members
Documents can be shared in advance of the case.
Information exchange between parties
Customizable questions can take the place of traditional pleadings and enable more results-oriented, resolution focused exchange of documents and information.
Documents can be exchanged by the parties using the platform for enhanced security and reduced cost.
Contracting for services with organisation
Increase efficiency of engagement with your clients by having them sign and pay for services online.
Payment for services
Seamlessly pay your panel members; can pay directly from monies received from parties.
Contracting between parties and Panel Members
Parties and Panel Members can sign mediation or other agreements using the Platform; reduces administrative burden.
Panel contracting and payment
Seamlessly enter into contracts with your Panel Members; reduce administrative burden and cost of running the organisation.
Panel Member scheduling
Improve efficiency by scheduling Panel Members and having availability displayed online.
Automated Panel Member selection
Improve efficiency and engagement with clients by having the Panel members able to be selected and appointed on the Platform.
Increase efficiency by designing dispute resolution workflows.
Enable complaints to be made completely anonymously to increase trust in the complaints system.
Family property tools
Faster, easier resolution of family cases.
Take the pain out of the negotiation; enable the asynchronous resolution of financial disputes and reduce cost.
Direct engagement from your website
Engage your users in a seamless customized journey from your organization's URL to the Immediation Platform experience, complete with your organization's branding.
"I found Immediation's platform to be intuitive and high quality. I would recommend it as an extremely efficient and cost effective dispute resolution mechanism compared to a face to face mediation.".
VICE PRESIDENT, ASSOCIATION OF CORPORATE COUNSEL AUSTRALIA.
"Immediation is awesome. It's an innovative and practical dispute resolution platform which provides an effective, quick and professional service to resolve a matter online. A game changer!"
"Immediation is a rare and welcome innovation in the legal space - an externally focussed platform to assist in achieving a key business outcome: the effective resolution of disputes - rather than simply a tool for streamlining internal processes. The platform is easy to use and supports the parties to drill down into the key issues and resolve them promptly and efficiently."
GENERAL COUNSEL AT AIA
"Immediation is a useful and innovative way to resolve disputes - it strikes the right balance between the impersonality of a teleconference and the stress of a formal hearing."
FORMER MISSION AUSTRALIA EMPLOYEE RELATIONS BUSINESS PARTNER
"Immediation is a highly professional and cost-effective service that provides a very accessible resolution mechanism for appropriate cases"
Courtroom, mediation room, board room. Immediation is the room where it all happens.
Seamless and intuitive to use.
In many cases, ODR consists of cobbled together solutions that don’t mirror the dispute resolution environment, nor incorporate specialized tools for this specific work. Managing every element and keeping track of multiple APPS is overwhelming (especially at scale). That's why Immediation understands who you are, what you need and how you use it, so it's simple, logical and powerful to use.
Free yourself from technology and administration constraints, perform at your best.
Meet the team. Join our mission.
Our mission is to increase harmony, justice accessibility and sustainability by setting the global standard for online dispute resolution and hearings.
It's a serious matter, not a Zoom meeting. Immediation knows the tools you need and how you use them, and gives them to you all in one place.
Next generation firewalling, global load balancing and encryption of all data at rest and in transit. Tested using military level methodology.
White glove service.
Service when you need it. Setting up and managing a single matter? Need to access expert mediators and arbitrators? We’ve got you covered.
Immediation is the world’s most secure and specialized digital legal environment for dispute resolution, justice and legal practice. Advanced, integrated tools and a panel of 100+ experts ensure scale, efficiency, access and control.