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Dispute Resolution

Dispute Resolution Centers

Whether  handling mediation, arbitration or negotiated resolutions, there are  common needs when looking at digital systems to streamline and synergies  your work:

Case Manager seeks

Ease of data entry
One connected, contiguous system to follow the dispute lifecycle
All details, correspondence, templates, letters, information in one secure location
Easy way to contant and conference with neutrals, parties, others
Streamlined scheduling process and payment systems

Parties want

Speedy resolution
Transparent process
Visible updates
Information security
Options for remote & hybrid participation

Neutrals look for

Streamlined scheduling
Simplified payment and time revising system
Options for remote & hybrid sessions
Secured (advanced) document transfer, viewing, delivery
Pre-loaded settlement agreements or orders allowing for co-drafting - linked to Docu-sign for speedy adjudication
Total control of the ‘main room’ on one screen

Management needs

Smooth workflow leading to greater case uptake and resolution
Single pane of glass to view updates on cases, neutral activity, payments
One integrated system under their brand - with automatic updates
High level Security demanded to guard privilege and confidentiality
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PRODUCT BROCHURE

See how Immediation simplifies the Dispute Resolution Process

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Arbitration suite

The only comprehensive arbitration solution.

Perhaps no one understands the role of arbitration better than those doing it. Immediation's founder is both a trial attorney and arbitrator and that experience defines our development. Our Support Suite was designed with deep understanding for each stage in your process – from inception and intake, through case management, panel appointment & payment; bundle creation/redacting; evidence preparation and delivery through the digital or hybrid hearing process and ultimately the resolution. A truly holistic digitization of your process. Importantly, our platform captures analytics along the journey and delivers insights at the conclusion of each matter that help power future decisions.
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PRODUCT BROCHURE

White labelled platform

The entire Immediation Platform is editable with your brand look & feel – colors, fonts, logos, terminology and various other representations.

Payment management

Platform provides ability to accept, hold and manage payments for neutrals or other charges.

Schedule management

Comprehensive scheduling tool offers view of all neutrals’ availability. Enables parties to book time as needed. Can be part of the enquiry process or separate.

Case Management

Single source of truth for the case; a central place to manage all tasks, view financial summary; locate, edit and tag documents and more. Workflow automation (a digital version of your current process) drives efficiency in case orchestration to ensure cases progress on track.

Panel Management

Centralized location for entire DRC panel of neutrals, including bios and experience. Enables easy audit and changes as needed.

Virtual Hearing

Role-based access – platform knows each party and their role – allowing them to view/interact only with the pieces & parties they are meant to. Neutral (or designated operator) controls, party management and security, main room recording option, evidence display, party and counsel rooms provided for easy collaboration with chat and whiteboards.

Reporting

Enterprise-wide reporting delivered either through the platform or via existing solutions such as Tableau and PowerBI.

Integrations

Immediation easily integrates with your existing technologies to provide a single, streamlined user interface, while driving efficiency in the overall process through the transfer of appropriate data to the other systems.

mediation suite

The most awarded
ODR Platform.

Mediation is a delicate balance incorporating legal and psychological understanding, interpersonal skill and ultimate neutrality. A neutral’s role can be supported by technology but cannot be replaced. Immediation’s Mediation Support Suite was designed with deep understanding of your role, your needs and everyone’s desired outcome. Immediation is a truly holistic digitization of the process you currently follow. Importantly, our platform captures analytics along the journey and delivers insights at the conclusion of each matter that help power future decisions.
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Product Brochure

Enquiry management

Enquiries collected by the platform can be vetted prior to accepting the case. Conditional logic can be set to the intake workflow.

Payment management

Platform provides ability to accept, hold and manage payments for neutrals or other charges.

Schedule management

Offers view of neutral’s availability on the site and book time as needed. Can be part of the enquiry process or separate.

Case management

Single Source of Truth for the case; a central place to manage all cases and track workload. Record time (if desired) and generate invoices to be sent to appropriate parties. Integration with your accounting system/software for invoices, reconciliation, etc.

Experience management

Maintain ‘bio’ and experience/background, capture representative matters for use as part of bio or prospect presentation as demonstration of suitability for a particular matter.

Virtual mediation

Role-based access; platform knows each party and their role – allowing them to view/interact only with the pieces & parties they are meant to. Neutral (or designated operator) maintains control over parties and security. Main room recording (optional), evidence display, party and counsel rooms provided for easy collaboration with chat and whiteboards integrated.

Reporting

Matter reporting delivered either through the platform or via existing solutions such as Tableau and PowerBI.

Integrations

Immediation easily integrates with your existing technologies to provide a single, streamlined user interface, while driving efficiency in the overall process through the transfer of appropriate data to the other systems.

White labelled platform

The entire Immediation Platform is editable with your brand look & feel – colors, fonts, logos, terminology and various other representations.

Payment management

Platform provides ability to accept, hold and manage payments for neutrals or other charges.

Schedule management

Comprehensive scheduling tool offers view of all neutrals’ availability. Enables parties to book time as needed. Can be part of the enquiry process or separate.

Case Management

Single source of truth for the case; a central place to manage all tasks, view financial summary; locate, edit and tag documents and more. Workflow automation (a digital version of your current process) drives efficiency in case orchestration to ensure cases progress on track.

Panel Management

Centralized location for entire DRC panel of neutrals, including bios and experience. Enables easy audit and changes as needed.

Virtual Hearing

Role-based access – platform knows each party and their role – allowing them to view/interact only with the pieces & parties they are meant to. Neutral (or designated operator) controls, party management and security, main room recording option, evidence display, party and counsel rooms provided for easy collaboration with chat and whiteboards.

Reporting

Enterprise-wide reporting delivered either through the platform or via existing solutions such as Tableau and PowerBI.

Insights Engine

Provides real-time insights from within the ‘platform’ - derived from the organization data. Leverages past case data to inform strategy, provide client value-add to clients and deliver tactical options to ensure cases always run smoothly.

Integrations

Immediation easily integrates with your existing technologies to provide a single, streamlined user interface, while driving efficiency in the overall process through the transfer of appropriate data to the other systems.

Fully Configurable. Holistic. End-to-end. White Labeled Platform Digitizes Your Existing Process.