Find your solution here

I work with an ombudsman or commission

WHITE glove service
Legally qualified service when you need it. Setting up and managing a single matter? Need to access our global panel of mediators and arbitrators? We’ve got you covered.
maximum security
ISO27001 certified, doc-encryption, GDPR compliant, sensitive to legal ethics and confidentiality. Compliant with the world's most stringent privacy standards.
modular upgrades
Configure your Immediation Platform experience, adapted to your organization's use case, branding and workflows. API integration options are also available.
Created by lawyers
A seamless, intuitive digital environment for handling complex legal interactions. Superior video and collaboration in the browser; no software download required.
EXPLORE THE PLATFORM

Immediation for ombudsmen and commissions  

Digital solutions were slowly gathering pace when COVID accelerated a transformation - a revolution - in how complaints and disputes are handled. Today, operating online is no longer an “option”.  It is an imperative. We understand that you need fit-for-purpose tools to help move your organisation through a process of digital transformation.  

Immediation comes with all the fundamental tools you need to move your organisation’s complaints and disputes function online, ensure safety and security and optimise outcomes with all the information you need in one place.  

We're here to help.

We provide you with integrated end-to-end solutions in one secure Platform, including triage, data exchange, negotiation, mediation and adjudication.  If required, we can provide fixed fee mediation and adjudication support. 

Take away the heavy administrative burden

Your teams can manage complaints and disputes from end-to-end, from matter intake through to resolution, all on the one secure Platform that is easy to use, secure, accessible and fast.  

Stand out from the crowd

Brand our Platform with your logos and colours.  Present a professional image that upholds your ombudsman or commission in the best possible light, enabling your organisation to foster trust in the counter-parties to the complaint or dispute. 

Build with us

Our enterprise suites enable you to build data intake and exchange workflows which blend seamlessly with our world class digital legal conferencing environments.  Manage your panel of external practitioners with ease. 

Built for today's changing world.

We can work with you to build a customised end-to-end complaints and dispute management system, which increases your organisation’s efficiency and helps you resolve more matters.  Whether complaints are received anonymously or not, we can help you present a world-class solution entirely online. 

How to engage with us?

Subscribe to the Core Platform today, complete with 30+ specialised tools.   Try our Managed Service: customised 'white glove' matter hosting: more than “tech support” we offer legally-trained experts to setup and host proceedings in your Digital Legal Environment, ensuring a smooth and streamlined experience.  You focus on the proceeding and not the IT. 

Specialist suites. Streamline your ombudsman's office or commission. Includes tailored offerings including end-to-end complaints and dispute lifecycle management.  Contact us to learn more.


Immediation solutions

Visit our solutions pages to explore the full list of features and benefits.
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