Digital solutions were slowly gathering pace when COVID accelerated a transformation - a revolution - in how complaints and disputes are handled. Today, operating online is no longer an “option”. It is an imperative. We understand that you need fit-for-purpose tools to help move your organisation through a process of digital transformation.
Immediation comes with all the fundamental tools you need to move your organisation’s complaints and disputes function online, ensure safety and security and optimise outcomes with all the information you need in one place.
We provide you with integrated end-to-end solutions in one secure Platform, including triage, data exchange, negotiation, mediation and adjudication. If required, we can provide fixed fee mediation and adjudication support.
Take away the heavy administrative burden
Your teams can manage complaints and disputes from end-to-end, from matter intake through to resolution, all on the one secure Platform that is easy to use, secure, accessible and fast.
Stand out from the crowd
Brand our Platform with your logos and colours. Present a professional image that upholds your ombudsman or commission in the best possible light, enabling your organisation to foster trust in the counter-parties to the complaint or dispute.
Build with us
Our enterprise suites enable you to build data intake and exchange workflows which blend seamlessly with our world class digital legal conferencing environments. Manage your panel of external practitioners with ease.
We can work with you to build a customised end-to-end complaints and dispute management system, which increases your organisation’s efficiency and helps you resolve more matters. Whether complaints are received anonymously or not, we can help you present a world-class solution entirely online.
Subscribe to the Core Platform today, complete with 30+ specialised tools. Try our Managed Service: customised 'white glove' matter hosting: more than “tech support” we offer legally-trained experts to setup and host proceedings in your Digital Legal Environment, ensuring a smooth and streamlined experience. You focus on the proceeding and not the IT.
Specialist suites. Streamline your ombudsman's office or commission. Includes tailored offerings including end-to-end complaints and dispute lifecycle management. Contact us to learn more.