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I work for government

Created by lawyers
Immediation is the seamless, intuitive digital environment for handling complex legal interactions.
Premium legal toolkits
Includes tools judicial officers, neutral parties and lawyers need and expect to perform at their best - all in one place.
maximum security
End-to-end, cyber-security tested video, doc-encryption, GDPR compliant, sensitive to legal ethics and confidentiality.
CUSTOMISABLE
Configure your Immediation Platform experience, adapted to your organisation's use case, branding and workflows.

Immediation for government 

Digital solutions were slowly gathering pace when COVID accelerated a transformation - a revolution - in how complaints and disputes are handled. Today, operating online is no longer an “option”.  It is an imperative. We understand that you need fit-for-purpose tools to help move your government department or agency through a process of digital transformation.  

Immediation comes with all the fundamental tools you need to move assist your government department or agency to move a complaints and disputes function online, ensure safety and security and optimise outcomes with all the information you need in one place.  

We're here to help.

We provide you with integrated end-to-end solutions in one secure Platform, including triage, data exchange, negotiation, mediation and adjudication.  If required, we can provide fixed fee mediation and adjudication support. 

Take away the heavy administrative burden

Your teams can manage complaints and disputes from end-to-end, from matter intake through to resolution, all on the one secure Platform that is easy to use, secure, accessible and fast.  

Battle tested

Our customised complaints and dispute resolution systems are already in use by the New Zealand Government. 

Build with us

Our enterprise suites enable you to build data intake and exchange workflows which blend seamlessly with our world class digital legal conferencing environments.  Manage panels of external practitioners with ease, or let us do the heavy-lifting for you.  

Built for today's changing world.

We can work with you to build a customised end-to-end complaints and dispute management system, which increases your department’s efficiency and helps you resolve more matters.  Whether complaints are received anonymously or not, we can help you present a world-class solution entirely online. 

How to engage with us?

Subscribe to the Core Platform today, complete with 30+ specialised tools.   Brand our Platform with your logos and colours.  

Specialist suites. Streamline and digitise your offering.  Includes tailored offerings including end-to-end complaints and dispute lifecycle management.  Contact us to learn more.


Immediation solutions

Visit our solutions pages to explore the full list of features and benefits.
legal innovation experts

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“I was involved as a Co-Mediator in a transnational dispute involving parties in the United States and New Zealand. For various reasons associated with the COVID-19 pandemic, it was always going to be a complex exercise for a mediation involving 15 participants (in three groups of parties) in different countries to be conducted easily. Although Immediation was contacted less than a week before the mediation was held, with excellent technical support my Co-Mediator (in the United States) and I were able to run a mediation over three days seamlessly. There were no technical issues with the Immediation Platform. I recommend the platform for any complex mediation of this type.”

- The Hon Paul Heath QC, Barrister, Arbitrator and Mediator. Former High Court judge of New Zealand

“Sport NZ is proud to have partnered with Immediation to establish the first system wide Sport and Recreation Complaints and Mediation Service in Aotearoa, New Zealand. The quality of their team, commitment to innovation and belief in partnership made Immediation NZ an obvious choice for this new and complex service that our sector has needed for so long.”

- Jennah Wootten, General Manager, Sport NZ

“I used Immediation for the first time in an international mediation involving parties in New Zealand and Texas. The platform is fabulous – everyone that used it agrees that the system works really well. It’s an objective and supportive space to mediate digitally, and the cost of the platform is minimal. I recommend Immediation for any digital mediation or hearing.”

- Law Firm Director

‘’Great Clerks who are really helpful, enhancements under way such as doc(ument) sharing and order creation are a big help. It's the closest that I can get to face to face.’’

- Senior Member, Victorian Civil & Administrative Tribunal (VCAT)

“In Federal Court, the mediation process is supported by secure Immediation video conferences, bringing together participants, who can share their screens, attach documents, and exchange shared or private chat messages. Private conference rooms enable Mediators to convene with parties for confidential discussions, and more broadly Immediation has supported conferences having dozens of participants.’’

- Federal Court of Australia, NSW Registry

"Immediation is awesome. It's an innovative and practical dispute resolution platform which provides an effective, quick and professional service to resolve a matter online. A game changer!"

- Theo Kapodistrias, Tasmanian Ambassador

"I found Immediation's platform to be intuitive and high quality. I would recommend it as an extremely efficient and cost effective dispute resolution mechanism compared to a face to face mediation."

- Justin Coss, Vice President, Association of Corporate Counsel of Australia

"Immediation is a rare and welcome innovation in the legal space - an externally focused platform to assist in achieving a key business outcome: the effective resolution of disputes - rather than simply a tool for streamlining internal processes. The platform is easy to use and supports the parties to drill down into the key issues and resolve them promptly and efficiently."

- Michael Tropea, General Counsel at AIA

"Immediation is a useful and innovative way to resolve disputes - it strikes the right balance between the impersonality of a teleconference and the stress of a formal hearing."

- Corban Hicks, Former Mission Australia Business Partner

"Immediation is a highly professional and cost-effective service that provides a very accessible resolution mechanism for appropriate cases."

- Trudy Steedman, Chief Counsel, Rio Tinto

"As a law firm partner, Immediation is a great solution for offering clients a cost-effective and quick alternative to traditional courtroom litigation. It is also an excellent digital tool for negotiating large commercial transaction deals.  The seamless technology and its intuitive design means that it is easy for anyone to use, no matter your background."

- Chloe Moorfoot, Partner, FAL Lawyers

immediation can work for you
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Courtroom Solutions

I’m a tribunal member

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Dispute Resolution Solutions

I'm a barrister

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Law Firm Solutions

I'm a litigator

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Dispute Resolution Solutions

I work for government

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I work with an ombudsman or commission

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Corporate Solutions

I work in legal operations

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Dispute Resolution Solutions

I work for a mediation centre

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Dispute Resolution Solutions

I work for an arbitration centre

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Corporate Solutions

I'm a corporate counsel

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Law Firm Solutions

I'm a lawyer

Immediation understands and delivers to the specific and highly specialised need of law firms.
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Law Firm Solutions

I'm a trial attorney

Immediation understands and delivers to the specific and highly specialised needs of lawyers.
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Dispute Resolution Solutions

I'm an adjudicator

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Corporate Solutions

I work in human resources

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Dispute Resolution Solutions

I'm an expert

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Dispute Resolution Solutions

I'm an arbitrator

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Courtroom Solutions

I work within a tribunal

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Courtroom Solutions

I'm a judicial officer

A digital landscape for judicial officers such as a judges, magistrates and judicial registrars.
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Courtroom Solutions

I work within courts

A digital landscape for judicial officers such as a judges, magistrates and judicial registrars.
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299
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Dispute Resolution Solutions

I'm a mediator

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Dispute Resolution Solutions

I provide litigation or hosting support

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Law Firm Solutions

I work within law firm admin or IT

Immediation understands and delivers to the specific and highly specialised need of law firms.
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