Your legal work is specialised. It has always required the right tools for the right job, and now is no different. In fact, it's more important than ever. Negotiate, mediate, arbitrate and meet clients, witnesses and experts in the digital client floor that was designed to meet your complex needs. Reflect the power of your legal brand.
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Law firm features and benefits
Optional law firm module.
Stand out from the crowd with a customised platform experience, adapted to your firm's use case, branding and workflows. In addition to the core platform the law firm module includes:
Make data driven decisions using Immediation's law firm module analytics. Gain valuable information on team usage, client uptake, session insights and a wide range of in-matter metrics.
Matter scheduling tools
Reduces administrative burden; enabling cases to be scheduled and video conferences to be held at times that suit all parties. Upload all of your partners and associates into the platform for more efficient scheduling.
Build with us
Build data intake and litigation workflow tools, including document exchanges with the other side and with neutral parties and customised questionnaires.
Ask us how we can integrate with your case management or document management system for seamless use.
Complaint and dispute management workflows
Build complaints and dispute management workflows for your clients; add value to your law firm's offering and increase client stickiness. Complaints modules can be anonymised.
Family property tools
Faster, easier resolution of family cases.
Take the pain out of the negotiation; enable the asynchronous resolution of financial disputes and reduce cost.
Direct engagement from your website
Engage your clients in a seamless customised journey from your firm's URL to the Immediation Platform experience, complete with your firm's branding.
digital client floor features
Included in the Core Platform.
A single online platform equipped with all the fundamental tools and processes to completely digitise your legal environment. Configurable as a digital client floor.
Video conference mimics physical mediation experience; ensuring that the mediator has control over the participants in the room and can move them around as required; without making mistakes which cause privacy concerns; mediation is not recorded by design.
Digital hearing room
Judges, associates or arbitrators have complete control over the proceedings. They manage the audio, video and chat of participants and ensure that no-one moves around without permission. The authority and presence of the judicial officer or arbitrator is thereby preserved.
Secure encrypted video
Ensure the security; privacy and confidentiality of your cases; uphold your ethical obligations; no zoom bombing.
Ensure the security and privacy of your home; present a professional image.
Witness access control
Ensures that the witness cannot see documents and materials uploaded so that their testimony is protected.
Cases are set up so that you can easily hold preliminary conferences in the same place; no need to spend time setting up other systems.
Enables automated video recording of hearings and arbitrations (main room only).
For when you don't want to set up a confidential legal case, quickly create a conference link that can be shared broadly.
Advanced private rooms
Platform configures legal party (or client-lawyer teams) to be moved in and out of rooms seamlessly without making a mistake and putting wrong person in wrong room; it also understands multi-party matters with multiple plaintiffs and multiple defendants.
Public and private chat
Messages can penetrate private rooms ensuring you can communicate easily when someone is in a private room; chat remains even if you leave room and come back.
Party chat will ensure that legal parties (client-lawyer teams) can easily and seamlessly communicate making sure that by design no mistake can be made; enable lawyers to communicate with counsel/attorneys making submissions without using alternative methods of communication.
Brainstorm and create issues lists easily; all of the parties can annotate the whiteboard for convenience during meetings; mimics real life mediation.
Enables administrators to dial out to participants with one click; in particular useful where there are low bandwidth issues or inability for people to access (e.g. low socio economic bracket).
Screensharing functionality can be configured as required in terms of access to participants. Desktop devices are recommended for an optimal experience.
Enables courts and tribunals to provide open justice; with the judicial officer in control of a seamless livestream link. Also useful for large arbitrations where there are extended viewers who do not need to be in the arbitration room. No need for fiddly set up; automatically available for hearings or arbitrations.
Single invitation for each user, reduces security risk; can require multi-factor authentication.
Matter set up
Matter is set up with legal party teams pre-determined; enables correct terminology to be used and also enhanced security; select matter type.
Dashboard and document preload
Dashboard enables all participants in the matter eg legal teams to view all of their matters and to upload documents in advance for complete control and minimum stress.
Enables the judicial officer or neutral party to control evidence that has been uploaded; have it annotated and saved as evidence; ensure that only the right people see the right materials and documents.
Individualised access links
Ensure that only invited participants are present; and that legal party teams are correctly set up. Ensure ease of access for participants.
Free access for participants
Ensure ease of access for others.
Create unlimited matters
Value for money.
Document upload and sharing
Enables the clients and lawyer teams to seamlessly share documents between themselves privately either before or during a matter and also share them with the other side; can organise themselves in advance; documents can be put into folders for superior organisation.
Court book or Tribunal book
All of the materials required are centralised in one place rather than needing to use multiple platforms.
Pass the pen co-drafting allows the lawyers to feel at home; to be able to draft and finalize documents during the video conference; able to co-draft without losing formatting of the document, without leaving the security of the encrypted environment; drafting remains even if you leave the conference.
Settlement agreement drafting
Enables speedy resolution for matters during the mediation and avoids the back and forth of documents following a matter; get the case done and dusted then and there.
Drafting of orders
Judges, registrars and arbitratrors can co-draft with counsel inside the case, reducing the need for correspondence outside of the proceeding; sealed orders can be made available inside the matter to reduce the need for correspondence between associates and legal counsel.
Enables documents that have been uploaded to be commented on and saved down again; enables the mimicking of the witness annotating a document during testimony.
Encrypted e-signing with customizable execution clauses
Seamlessly finalize and sign documents during the matter; including with people who are not in the room; ensure that the execution clauses are complete and accurate for binding agreements; make sure that you don't lose the deal once you leave the video conference.
Templated settlement agreements
Allow self-represented litigants to complete and sign documents; knowing that they are not adversely affected by not having legal representation; can easily follow the creation of the settlement agreement; makes the process easier and safer for lawyers who may not be litigators; enabling them to retain control of more cases.
Immediation Microsoft Teams App
Use Immediation with Microsoft Teams via the AppSource app store or as a standalone web app, with no additional software required. Immediation is a Microsoft Partner and a Microsoft Web Apps 'Preferred Solution'.
“I was involved as a Co-Mediator in a transnational dispute involving parties in the United States and New Zealand. For various reasons associated with the COVID-19 pandemic, it was always going to be a complex exercise for a mediation involving 15 participants (in three groups of parties) in different countries to be conducted easily. Although Immediation was contacted less than a week before the mediation was held, with excellent technical support my Co-Mediator (in the United States) and I were able to run a mediation over three days seamlessly. There were no technical issues with the Immediation Platform. I recommend the platform for any complex mediation of this type.”
- The Hon Paul Heath QC, Barrister, Arbitrator and Mediator. Former High Court judge of New Zealand
“Sport NZ is proud to have partnered with Immediation to establish the first system wide Sport and Recreation Complaints and Mediation Service in Aotearoa, New Zealand. The quality of their team, commitment to innovation and belief in partnership made Immediation NZ an obvious choice for this new and complex service that our sector has needed for so long.”
- Jennah Wootten, General Manager, Sport NZ
“I used Immediation for the first time in an international mediation involving parties in New Zealand and Texas. The platform is fabulous – everyone that used it agrees that the system works really well. It’s an objective and supportive space to mediate digitally, and the cost of the platform is minimal. I recommend Immediation for any digital mediation or hearing.”
- Law Firm Director
‘’Great Clerks who are really helpful, enhancements "... " such as doc(ument) sharing and order creation are a big help. It's the closest that I can get to face to face.’’
“In Federal Court, the mediation process is supported by secure Immediation video conferences, bringing together participants, who can share their screens, attach documents, and exchange shared or private chat messages. Private conference rooms enable Mediators to convene with parties for confidential discussions, and more broadly Immediation has supported conferences having dozens of participants.’’
- Federal Court of Australia, NSW Registry
"Immediation is awesome. It's an innovative and practical dispute resolution platform which provides an effective, quick and professional service to resolve a matter online. A game changer!"
- Theo Kapodistrias, Tasmanian Ambassador
"I found Immediation's platform to be intuitive and high quality. I would recommend it as an extremely efficient and cost effective dispute resolution mechanism compared to a face to face mediation."
- Justin Coss, Vice President, Association of Corporate Counsel of Australia
"Immediation is a rare and welcome innovation in the legal space - an externally focused platform to assist in achieving a key business outcome: the effective resolution of disputes - rather than simply a tool for streamlining internal processes. The platform is easy to use and supports the parties to drill down into the key issues and resolve them promptly and efficiently."
- Michael Tropea, General Counsel at AIA
"Immediation is a useful and innovative way to resolve disputes - it strikes the right balance between the impersonality of a teleconference and the stress of a formal hearing."
- Corban Hicks, Former Mission Australia Business Partner
"Immediation is a highly professional and cost-effective service that provides a very accessible resolution mechanism for appropriate cases."
- Trudy Steedman, Chief Counsel, Rio Tinto
"As a law firm partner, Immediation is a great solution for offering clients a cost-effective and quick alternative to traditional courtroom litigation. It is also an excellent digital tool for negotiating large commercial transaction deals. The seamless technology and its intuitive design means that it is easy for anyone to use, no matter your background."
Courtroom, mediation room, board room. Immediation is the digital room where it all happens. Feel at home, online.
Law FIRM solutions
A better digital experience for your clients.
Increase your functionality and capability by working with our legal innovation team to activate tools and processes that are made just for you. In addition to the core platform you can add tailored modules for your firm. Created by lawyers, Immediation is the seamless, intuitive digital environment for handling complex legal interactions. The preferred choice of the Australian Federal Courts, New Zealand Government and major law firms, it’s where lawyers perform at their best, in the digital environment designed just for them.
Immediation reduces costs, inefficiency and barriers to justice.
Meet the team. Join our mission.
Our mission is to increase harmony, justice accessibility and sustainability by setting the global standard for online dispute resolution and hearings.
Immediation is the world’s most secure and specialised digital legal environment for dispute resolution, justice and legal practice. Advanced, integrated tools and a panel of 100+ experts ensure scale, efficiency, access and control.